Join Me At ForumCon 2013
I’ll be leading a session on community management at ForumCon 2013 in San Francisco on June 13. For those not familiar with ForumCon, it’s the only conference I know of designed for those that run...
View ArticleTop Five Community Management Blog Posts: March 2013
There were loads of great online community management blog posts in March. It was tough to single out five, but here they are. 1. Challenging Community Dogma One of the reasons I love Richard...
View ArticleTop Five Community Management Blog Posts: April 2013
Another excellent month for articles. Here are my picks for the top five. 1. Understanding Your Community’s Value As a community manager, your job is at risk if you can’t prove that your community has...
View ArticleCommunity Preserved, Lessons Learned
I use this blog to write about online community management best practices and to promote others in the field that have good advice to share. In this post, I’d like to recount a recent experience that...
View ArticleTop Four Community Management Blog Posts: April 2013
Another inexcusably late edition of last month’s top online community management blog posts. I only found four really good posts this month. If there’s a fifth one out there I ought to feature, please...
View ArticleNotes from ForumCon 2013
I made my annual pilgrimage to ForumCon last week. ForumCon is the only conference I attend regularly, as it’s the only gathering designed for those that manage, host, and/or monetize enthusiast online...
View ArticleTop Five Community Management Blog Posts: June 2013
Another inexcusably late edition of the top five online community management blogs. 1.) Announcing The 2013 State of Community Management Research The annual release of The Community Roundtable‘s State...
View ArticleGoogle Just Doesn’t Get Community Management
I’m a Google fan. Like a lot of people, I use their search engine several times a day. I keep my appointments with Google Calendar. I have an Android phone. I’ve always believed that Google is a smart...
View ArticleWorld’s Shortest Online Community Quiz
This post originally appeared in the ForumCon blog Does your company “get” online community? Here’s a simple test: What do you call it when somebody complains about your product or service in an online...
View ArticleHello, CustomMade!
On Monday, I’m starting a new chapter in my professional life. I’m joining the team at CustomMade, an online marketplace where professional craftspeople connect with those looking to have quality,...
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